Cancelling tv package via Text Relay

[Alan1345]

I am trying to cancel my tv package, however the chat facility is not available.  Being deaf I cannot make calls directly.  As directed on website I have tried to contact them via Text Relay, but it disconnects within a few seconds every time.  Does anyone know how to resolve this?  Thank you.

[Daniel0210]

@Alan1345 

Yes.

If there are health/medical issues which affect communicating with Sky, if you haven't already, register with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are different methods of communication other than phoning so have a look at these related links… ~

https://www.sky.com/help/accessibility-information

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance

[Alan1345]

Thank you, those links just tell me to ring the number I have been doing but it disconnects within a few seconds so that the third party at text relay doesnt even get a chance to join the conversation.  Is there another number?  [removed]

Moderator Actions: Removed phone number

[Daniel0210]

@Alan1345 

Your post has been temporarily removed as Sky don't allow phone numbers (other than 150) to be displayed on the forum. I'm not aware of specific contact methods via the Accessibility Team. 

[Alan1345]

Do you know why I am unable to contact via text relay despite website saying to do this?  Thanks

[Daniel0210]

@Alan1345 

I don't as I'm fortunate enough to be able to call Sky when I need to. 

[MightyQuinn]

Hi @Alan1345 

I’ve escalated your post to the Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

[Alan1345]

Thank you 🙂

[Daniel0210]

@Alan1345 

When the Community Messaging Team get in touch on here they won't be able to process a cancellation but may be able to help with ensuring contact with the Accessibility Team. 

[Alan1345]

I understand that, however they will need to find a way forward to allow the cancellation so hopefully will give me another option

[-Heather-]

 Hi @Alan1345, thanks for making us aware of this. I'll send @Alan1345 an invite now so we can assist further. Thanks, Heather