Cancelling sky

[John223b]

I cancelled sky tv and broadband on the 28thth of july and paid 53 pound a few days later.. the person on the phone who took my payment said he would send me a confirmation email which he never did and now sky are billing me for another £48.. I have tried ringing them at least 100 times on different numbers but they make it impossible for you when you are leaving them

[caesarome · Accepted solution]

Does what will have been you next bill show a credit on it for these payments ?

[Daniel0210]

@John223b 

If you didn't get an email confirmation from Sky it's possible your cancellation wasn't processed correctly. The notice period for broadband is 14 days but for TV it's 31 days.

Youll need to persevere on the phone. There aren't lots of different numbers…

You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.