Cancelling Sky TV

[TraceyY1967 · Accepted solution]

Evening everyone

thanks so much for taking the time to reply and try and help me. I must admit I've been feeling quite desperate about the whole thing

but I just called Sky and spoke to a lovely man called Josh in Cardiff who I'm hoping has resolved everything for me. 

[Silver57]

Please could you give me the telephone number, I too am at my wits end. Thank you in advance, regards Teresa

[twilight+princess]

@Silver57 Unfortunately we can't post numbers direct but all contact details incl phone number can be found on the Contact us link at the end of every page.

[rooky007]

Nonsense no one answer any of the calls.. I have been tryuing to call past few days i am on a call now on hold to music no one bloody asnwers the phone...

So i am cancelling my DD under my protection 

[Daniel0210]

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@rooky007 wrote:
So i am cancelling my DD under my protection 

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@rooky007 

What protection?

Cancelling your payment method is definitely not a good idea and it will cause you lots of additional problems.

The relevant services will be restricted, you won't be able to call Sky, the account (or part of the subscription) can't be cancelled, late payment fees will be added monthly and then Sky will involve a debt recovery company which will affect your credit rating.

[rooky007]

Nope there is the DD gurantee protectionl. They are not answering my calls I have not agreed for them to take the new fee so i have my right to cancel everything. I have contact the consumer laws and everything 

[Mark39]

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@rooky007 wrote:

So i am cancelling my DD under my protection 

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@rooky007 Unwise. It will only result in an increasing debt which Sky will seek to recover from you.

[rooky007]

I am contacting my CC company and be explaing eveyrhint I be telling the the reason I will be protected

[Mark39]

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@rooky007 wrote:

Nope there is the DD gurantee protectionl. They are not answering my calls I have not agreed for them to take the new fee so i have my right to cancel everything. I have contact the consumer laws and everything 

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That might be true if payments under your direct debit were unauthorised. But they're not.

[rooky007]

If sky dont answer the call it there own bloody fault not the customers I have recoreded every call being on music for over half hour i have proof of everytihing 

[rooky007]

They are as i have not AGREED THE NEW PRICE the gurantee is for the orignal price

[Mark39]

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@rooky007 wrote:

They are as i have not AGREED THE NEW PRICE the gurantee is for the orignal price

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Not the case. You still have a contract. Your agreement to A NEW PRICE isn't required. But you carry on....

[rooky007]

Not try my contract has ended i have moved onto the HIGH price which is not my vcontact I want to cancel the contact and they not asnwering the bloody calls so it there fault not the customers so i am not paying the new price which i have not agreed to and not contraacted into

[MarkGoldsmith]

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@rooky007 wrote:

Not try my contract has ended i have moved onto the HIGH price which is not my vcontact I want to cancel the contact and they not asnwering the bloody calls so it there fault not the customers so i am not paying the new price which i have not agreed to and not contraacted into

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Thats incorrect - your contract doesn't end until you give the required notice period. What ends is the minimum term of the contract, once the minimum term ends that is what allows you to leave with no cancellation fees.

A minimum term is inserted into your contract in exchange for you receiving discounts on the list prices of Sky's packages, once the minimum term ends, your contract continues at the non-discounted list price until you submit your cancellation request to Sky.

[rooky007]

My Point is 1 week i have treid to cancel it and i cant as no one answering the bloody phone so it not my fault they have provoked the contract by not asnwering my call.. All this is recorded i have prooff i hav ebeen on hold etc so it there fault not mine.. I could claim compenstation for the mental illness they are causing too