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Discussion topic: Cancelled sky services

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This message was authored by Maggie53 This message was authored by: Maggie53

Cancelled sky services

I've just cancelled my Sky subscription after 23 years - my bill went up from £68 per month to £108 per month without telling me!

 

when I rang them they said they sent me emails about price rises - no they did not I've checked my emails!

 

the service has been terrible for months with the internet dropping out, multi room not working most of the time and Netflix telling my my band width is too low for streaming despite paying for 'supefast broadband'

 

what a rip off

I'm going to Virgin in Jan 

 


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Maggie53
Topic Author
This message was authored by Maggie53 This message was authored by: Maggie53 Answer

Re: Cancelled sky services

Yes I am aware I took my eye off the ball due to so much going on elsewhere in my life 

 

I've already diaried dates to make decisions about whether or not to renew with Virgin in 18 months time - I just know their broadband is much better than sky so my streaming services won't have the problems I've had with sky. 

Also I'm sick of having to timetable 2-3 hour phone calls to get a decent deal so will be ditching and going with other providers as and when necessary in future as loyalty to sky has been pointless and costly.

 

lesson learned 

 

 

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Cancelled sky services

Posted by a Superuser, not a Sky employee. Find out more

You bill would have gone up due to in-contract discounts ending. Unfortunately Sky don't have to send you reminders of this, they only have to tell you the length of the in-contract discounts when you sign up to a new minimum term contract.

 

They only have to send you reminders when your are coming to the end of your minimum term contract.

 

You may find that you will get good prices as a new customer at Virgin, but they may not offer you great renewal deals after your initial contract, so you may want to set yourself a reminder in about 19 month time and be prepared to then ditch Virgin and go with someone else under new customer deals.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cancelled sky services

Posted by a Superuser, not a Sky employee. Find out more

@Maggie53 

Sounds like your discounts were ending. Sky would have told you the date the discount was ending when you took it out. The idea is the customer contacts Sky and negotiates a new discounted deal which will require another 18 month minimum term contract. Sky were not obliged to offer another discount. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Cancelled sky services

Posted by a Superuser, not a Sky employee. Find out more

@Maggie53 wrote:

 

 

the service has been terrible for months with the internet dropping out, multi room not working most of the time and Netflix telling my my band width is too low for streaming despite paying for 'supefast broadband'

 

 

 


Did you report the internet speed issue to Sky? Your broadband contract will have a clause that stipulates your must almways get a set minimum speed, if you don't get that you are allowed to leave penalty free, but you need to report these issues to Sky in order for them to take action and if necessary report the issues to Openreach to investigate 



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

Maggie53
Topic Author
This message was authored by Maggie53 This message was authored by: Maggie53 Answer

Re: Cancelled sky services

Yes I am aware I took my eye off the ball due to so much going on elsewhere in my life 

 

I've already diaried dates to make decisions about whether or not to renew with Virgin in 18 months time - I just know their broadband is much better than sky so my streaming services won't have the problems I've had with sky. 

Also I'm sick of having to timetable 2-3 hour phone calls to get a decent deal so will be ditching and going with other providers as and when necessary in future as loyalty to sky has been pointless and costly.

 

lesson learned 

 

 

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