Discussion topic: Cancelled sky my account is in credit
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Message posted on 20 Aug 2025 06:02 PM
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Cancelled sky my account is in credit
Please could you refund the credit on my account ASAP.
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All Replies
Message posted on 20 Aug 2025 06:07 PM
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Re: Cancelled sky my account is in credit
Hi @SPUDSY Please see Welcome below. You are not talking to Sky here.
Message posted on 20 Aug 2025 06:21 PM
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Re: Cancelled sky my account is in credit
Refunds are apparently taking longer than the usual 6 weeks from your last day of connection.
We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and will be until sometime this or next week.
You will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. Saying nothing when asked the reason for your call usually helps in getting put in the queue.
Alternatively post back in this thread next week to see if we can help further.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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