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Discussion topic: Cancelled sky my account is in credit

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This message was authored by: SPUDSY

Cancelled sky my account is in credit

Please could you refund the credit on my account ASAP.

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This message was authored by: MightyQuinn

Re: Cancelled sky my account is in credit

Posted by a Superuser, not a Sky employee. Find out more

Hi @SPUDSY   Please see Welcome below. You are not talking to Sky here.

This message was authored by: Daniel0210

Re: Cancelled sky my account is in credit

Posted by a Superuser, not a Sky employee. Find out more

@SPUDSY 

Refunds are apparently taking longer than the usual 6 weeks from your last day of connection.

 

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and will be until sometime this or next week.

 

You will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. Saying nothing when asked the reason for your call usually helps in getting put in the queue.

 

Alternatively post back in this thread next week to see if we can help further.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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