Cancelled my direct debit

[Stephenthemurp]

Hi I have cancelled my direct debit Can't get through to you and having nothing but issues with sky And to be honest we are used to Netflix now And we will be happy enough with that Along with the savings we will make The sky freezes does not some time record stuff We have recorded So inwould like to thank you for your service over the last 22 years And if there is money outstanding I will pay this I can give you my card details I am pretty sure I am out of contract as I have been paying double the agreed amount with nearly 2 years Your service is not providing me with satisfaction any more and I have is it vip diamond customer and can't even get through to a agent Regards Stephen

[Daniel0210 · Accepted solution]

@Stephenthemurp 

You have the incorrect impression that cancelling your direct debit will help matters but in fact it'll make matters worse. 

Your services will be restricted. You'll incur late payment fees. You won't be able to talk to Sky. You won't be able to cancel whilst in arrears. Continuing this will result in Sky involving a debt collection agency and it'll impact your credit score. 

You need to reinstate a continuous payment method and if you want to cancel Sky services follow this advice…

To cancel all of your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

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To cancel Sky Broadband and Sky Talk totally, or if you’re moving to a provider like Virgin Media or City Fibre etc who don’t use the Openreach set up, you'll have to contact Sky and give the required notice of 14 days, but if you are still in the initial 18 months deal Sky could impose cancellation charges. This link may help https://www.sky.com/help/articles/cancel-sky-broadband

If you are changing to another provider who also uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf.

Return packaging will be sent out to you near the end of the notice period(s). Remember to keep any proof of posting indefinitely.

[MarkGoldsmith]

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@Stephenthemurp wrote:
Hi I have cancelled my direct debit Can't get through to you and having nothing but issues with sky And to be honest we are used to Netflix now And we will be happy enough with that Along with the savings we will make The sky freezes does not some time record stuff We have recorded So inwould like to thank you for your service over the last 22 years And if there is money outstanding I will pay this I can give you my card details I am pretty sure I am out of contract as I have been paying double the agreed amount with nearly 2 years Your service is not providing me with satisfaction any more and I have is it vip diamond customer and can't even get through to a agent Regards Stephen

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As @Daniel0210 has pointed out, cancelling your direct debit is the absolute worse thing you can do. As per any contract or agreement cancelling a direct debit doesn't cancel your contract with any provider. All it will do is cause you to be in debt with the provider, potentially cause debt collectors to contact you and will negatively affected your credit score. It will also make it harder for you to receive any refunded credit you may have once your notice period has been served and your contract has ended.

There is no such thing as being out of control, which these types of service providers, all that happens is you are out of your minimum term (thus giving you the right to give notice and leave for free) and also you would be paying the full price list for services as you will no longer have any discounts. 

[GD1]

@Stephenthemurp  Now you've cacelled the Direct debit the following will happen.

Sky won;t contact you.

Your services will be restricted when payment fails.

You won;t be able to speak to Sky until you reinstate both your Direct debit & clear any accrued balance.

You've gone about this the absolute wrong way so going foraward unless you reinstae the account and pay anything you owe any further issues you encounter with your account will be your own making.