Cancelled Sky but still being charged

[Levvy]

I cancelled Sky TV and broadband in August and have subsequently returned all the equipment.

I have a new broadband provider which I believe should have also cancelled the Sky subscription, although I had already done so.

I have a bill for broadband, even though it ended in Sept.  I have tried to call to resolve this, but it just asks for payment, which I wont do as this is incorrect.  There doesnt seem to be any other way to contact Sky about this, its very frustrating!

[caesarome]

@Levvy 

Yoh will need to call Sky as it might be that your account hasn't been cancelled as you shouldn't be billed unless it is still active. If it is still live then give them the date you changed over to your new provider.

[PandJ2020]

How did you cancel your services - did you get email confirmation?

Unless a 'line takeover' was performed by the new provider (and this isn't possible for some companies and types of line) then you still have a contract.