This discussion topic has been answered Discussion topic: Cancelled Sky : How to get a refund

This message was authored by: tarbat · ‎12 May 2025

We cancelled our sky TV subscription back on 3rd March, effective on 1st April.

Last month Sky overcharged us beyond the effective cancellation date, and now there is a Credit Balance sitting on the account for £21.75, and it says "Credit goes towards paying your next bill(s)".

My question: How do I get this credit refunded to me? The Direct Debit is still active (as instructed on the SU forum), but there is never going to be a "next bill" to credit this towards.

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TARBAT's SETUP....................Sky Q 2tb v3
Panasonic 65” GZ1500 OLED TV : Yamaha YSP-2700 Soundbar (ARC) : BT Smart Hub 2 & FTTP 900 : BT Disc
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Sky Community Superuser. 26 Years Diamond VIP

This message was authored by: MarkGoldsmith · ‎12 May 2025

@tarbat i've escalated to the Sky Messaging Team for you.

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This message was authored by: MarkGoldsmith · ‎12 May 2025

@tarbat i've escalated to the Sky Messaging Team for you.

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.

If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Mr+Flibbles+86 · ‎12 May 2025

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

This discussion topic has been answered Discussion topic: Cancelled Sky : How to get a refund

Cancelled Sky : How to get a refund

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