Cancelled Broadband in October but have not received refund

[Caitlin32]

Cancelled Broadband in early October but have not received refund and bills are still showing credit balance 

all Sky equipment has been sent back to them and confirmation has been given that this is received

[Daniel0210]

@Caitlin32 

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunateky that process has been unavallable since the summer and we don't know when it'll return.

If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.