Cancellation

[Unhappy-John]

How on earth do I cancel my TV subscription. I sent text months ago but that has been ignored. On line it simply defaults to a phone number which takes hours to use and costs 3.50 per minute. 

All I can interact with is AI Bot programmed to dissuade me from leaving by taking me around in circles. 

I cant simply cancel the direct debit because SKY owe me more than 100 and will simply take that. 

[Annie+UK]

You have to phone them to give your 31 days notice to cancel

[Daniel0210]

@Unhappy-John 
To fully cancel your TV subscription, if your minimum term has ended you’ll need to give Sky the required 31 days notice. Note that the latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. (If they agree you’ll have to pay the remainder of your discounted term).

See the below link
https://www.sky.com/help/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/...

Select ‘No, I still need help’ at the bottom of the link which will lead to contact methods.
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ It may include a phone number, an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ there’s a text option (Monday-Friday 9am to 4:30pm) otherwise it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

Remember that billing continues through the notice period after which a credit for any overpayment will show on your bills and should be refunded in about 6 weeks from your last day of connection.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period for any loaned equipment Sky are expecting back. It’s important that you obtain proof of posting and keep it safe and indefinitely.

[caesarome]

@Unhappy-John 

Calls to Sky n their 03 number are free if you have free calls with your phone provider so shouldn't cost you a penny.