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Discussion topic: Cancellation

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Avatar for Johnwardle254
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This message was authored by: Johnwardle254

Message posted on ‎21 Feb 2025 12:13 PM

Cancellation

Hi. Just wondering I have just recently changed over to Virgin Media. Got the Confirmation email to say I have cancelled as well as the Early Termination Fee and sent back Sky equipment, however on my account it still says I got Future Predicted Bills will they be taken out at all, or will they be Cancelled 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎21 Feb 2025 12:19 PM

Re: Cancellation

Posted by a Superuser, not a Sky employee. Find out more

@Johnwardle254  Your image has been rejected as it shows your account number, you should never post personal info in a public forum.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Avatar for PandJ2020
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Superuser
This message was authored by: PandJ2020

Message posted on ‎21 Feb 2025 12:29 PM

Re: Cancellation

Posted by a Superuser, not a Sky employee. Find out more

What Sky services?  As VM can only cancel broadband.

 

If you have TV services and haven't cancelled them yourself then you still have TV services.

I am just another Sky customer and my views are my own even if you don't like the answers
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