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Discussion topic: Cancellation

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This message was authored by lennon2015 This message was authored by: lennon2015

Cancellation

Have sky done away with cancellation fees, I'm sure I got I was told while back that if you want to leave sky you can without any penalties

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This message was authored by Mark39 This message was authored by: Mark39

Re: Cancellation

Posted by a Superuser, not a Sky employee. Find out more

No, nothing has changed. If you're permitted to cancel while you're 'in contract' there are early termination charges to pay, just as before.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cancellation

Posted by a Superuser, not a Sky employee. Find out more

@lennon2015 

For what service? For TV subscriptions, be aware that the latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they do you’ll have to pay the remainder of your discounted term.


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lennon2015
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This message was authored by lennon2015 This message was authored by: lennon2015

Re: Cancellation

I definitely was told over the phone few months ago when I tried to get a small discount, and was thinking of leaving sky after 18 years, that if I wanted to leave sky, I could do, and there would be no cancellation fees. 

This message was authored by caesarome This message was authored by: caesarome

Re: Cancellation

Posted by a Superuser, not a Sky employee. Find out more

That might applied at the time you spoke to Sky if you were not in a contract but when you are cancellation fees can be and are still applied.

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Cancellation

Posted by a Superuser, not a Sky employee. Find out more

@lennon2015 wrote:

I definitely was told over the phone few months ago when I tried to get a small discount, and was thinking of leaving sky after 18 years, that if I wanted to leave sky, I could do, and there would be no cancellation fees. 


If you are not subjected to a minimum term then you can give notice at any time - no cancellation fees.

 

Many people do pay 'full price' for their Sky subscription - not realising discounts are available for commiting to a fixed term.

I am just another Sky customer and my views are my own
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