Cancellation

[JessicaEP]

I've tried to cancel all my services by giving 30 days notice only to told that I can't. I've been offered new deals etc and I just want leave. Is it legal for there to be no termination agreement?

[Daniel0210]

@JessicaEP 

To fully cancel your TV subscription, if your minimum term has ended you’ll need to give Sky the required 31 days notice. Note that the latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. (If they agree you’ll have to pay the remainder of your discounted term).

See the below link
https://www.sky.com/help/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/...

Select ‘No, I still need help’ at the bottom of the link which will lead to contact methods.
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ It may include a phone number, an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ there’s a text option (Monday-Friday 9am to 4:30pm) otherwise it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

Remember that billing continues through the notice period after which a credit for any overpayment will show on your bills and should be refunded in about 6 weeks from your last day of connection.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period for any loaned equipment Sky are expecting back. It’s important that you obtain proof of posting and keep it safe and indefinitely.

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To cancel Sky Broadband and Sky Talk the below link explains how to switch to an alternative provider or the various methods on cancelling completely.
https://www.sky.com/help/articles/cancel-sky-broadband

If you try to cancel whilst still in a minimum term deal you might have to pay an early termination charge (Sky should notify you if you do and how much they’ll charge).

NOTE: One Touch Switching only applies to broadband and Talk and NOT a TV subscription.

Return packaging for any equipment Sky expect back will be sent out to you near the end of the 14 day notice period to the address the account was registered at. Remember to keep any proof of posting indefinitely.

[JessicaEP]

Thank you for that information. I'm struggling to escalate my case. My tv contract ends March 2027 and I've been told there are no circumstances for me to leave this contract early even with paying fees etc. What do you suggest? I'm incredibly frustrated.

[Daniel0210]

@JessicaEP 

As my post states Sky are well within their rights to refuse to allow you to leave the contract you agreed to. The monthly charge will have been calculated based on you fulfilling the contract length. 

[MightyQuinn]

Hi @JessicaEP   Honouring your contract doesn't mean you have to watch TV. However, wasting 15 months of payments does sound a bit silly! Have you tried to reduce your package to the minimum.

[MarkGoldsmith]

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@JessicaEP wrote:

Thank you for that information. I'm struggling to escalate my case. My tv contract ends March 2027 and I've been told there are no circumstances for me to leave this contract early even with paying fees etc. What do you suggest? I'm incredibly frustrated.

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Unfortunately, Sky is within its rights to not allow the early termination when within a minimum term contract, because the reason a provider like Sky provides minimum term contracts is that it offers them guaranteed income for that period. The customer receives a discount for being willing to lock into a minimum term contract.

If Sky were willing to allow the early termination, you would have to pay out the remainder of your contract ( so whatever you would have paid Sky up until March 2027) in full in one lump sum.

[JessicaEP]

Thank you I shall try this.