Cancellation refund

[Mill23]

I cancelled my sky broadband subscription for July 14th, but was told I'd be charged because my bill fell on that date, but that I'd automatically be refunded it a month after, I've not been credited into my account or refunded. Anyone had this problem? 

[caesarome]

Do you now see a credit on your account as it is this that can be refunded ?

[Mill23]

Yes! There is now a credit balance of £43. How do I get this refunded?

[caesarome]

@Mill23 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Mill23  an invite to chat.