Cancellation refund

[MePixel]

I cancelled my sky broadband last month. My latest bill states I am to expect a refund, but It's marked as credit. Exactly when am I to expect a refund and have it transfered to my account? I do not want credit.

[Daniel0210]

@MePixel 

Usually takes up to 6 weeks if your payment method remains open or we can get you some help on here if you wish. Let us know. 

[MePixel]

Help would be great.

[Daniel0210]

@MePixel 
I’ve escalated your post to Sky and the Messaging Team may get in touch with you before 7pm but more likely tomorrow. 

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[MePixel]

OK, Thanks.

[Tom-W19]

Thanks for escalating. We've sent an invite to @MePixel.

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else we can help you with, please do not hesitate to reach out. Thanks.