Cancellation - credit refund

[LauraMc09]

My Sky membership is ended at end of March, now 6weeks ago. I believe I was in credit and due a refund but I haven't received anything. How do i get the credit I am owed?

[GD1]

@LauraMc09  Is there a credit showing on your account?

[LauraMc09]

I cannot see my account anymore, so I cannot see, but I am sure I was in credit. Read that it could take up to six weeks, but nothing. So here I am asking for help

[GD1]

@LauraMc09  You should still be able to see your account though, what happens when you access it?

[LauraMc09]

Ah, so I've finally managed to see my bills again. Yes I have credit showing. It says it will go towards my next bills, but clearly I don't have any as I fully cancelled my membership.

[GD1]

@LauraMc09   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.  Which will appear from tomorrow.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[LauraMc09]

Thank you. Much appreciated 

[Lisa-P1987 · Accepted solution]

Thanks for escalating this. We’ve sent LauraMc09  an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.