Cancel

[Rhiannon19]

I have cancelled sky in 2024 and I have now been told I have a fee for not retuning the equipment however, I returned this in dec 2024 and have the email confirming receipt of this equipment 

[Daniel0210]

@Rhiannon19 
To see it they can help you I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Brill+Gill]

Thanks for escalating this @Daniel0210. We’ve sent @Rhiannon19 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.