@Chlo3jad3xo
This is mainly a customer helps customer forum and you aren’t talking to Sky Customer Services on here.
Sky Broadband and Sky Talk
~ To cancel totally, or if you’re moving to a provider like Virgin Media who don’t use the Openreach set up, you'll have to contact Sky and give the required notice of 14 days, but if you are still in the initial 18 months deal Sky could impose cancellation charges. This link may help https://www.sky.com/help/articles/cancel-sky-broadband
If you are changing to another provider who also uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf.
You’ll need to return any loaned router to Sky, so it’s very important you get proof of posting and keep it indefinitely. Return packaging will be sent out to you near the end of the notice period.
▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
