Cancel sky

[Markkk]

I have an account in my name last yr in may my partner extended my contract without my knowledge and we have now split up and I want to cancel and sky are telling me I'm in contract until may 2027 I can't see how they can hold me to that when I knew nothing about it

[Mark39 · Accepted solution]

@Markkk presumably your partner had the necessary information to satisfy Sky's verification procedure and access your account. All subscription changes are notified to the accountholder's email address.

[Markkk]

I've not seen any emails but to be honest I don't really check them but nonetheless I didn't authorise it and he was my husband so will know a lot about me 

[caesarome]

If you husband knew the telephone password and/or passed the security questions that might have been asked then Sky will have acted upon his instructions so if you are in a contract as you are finding out they are within their rights to not let you cancel.

[Mark39]

---

@Markkk wrote:

I've not seen any emails but to be honest I don't really check them.... 

---

That's a shame, as part of the reason they're sent is to highlight changes you're not aware of.

All you can do is plead your case with Sky.

[Markkk]

Well looks like he will get off with it and I be stuck with bill