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Discussion topic: Cancel package

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This message was authored by gscale This message was authored by: gscale

Cancel package

Can I use my 31 days to cancel online

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Cancel package

Posted by a Superuser, not a Sky employee. Find out more

Usually phoning is the way to go

Annie, I am Neurodivergent — My Sky FAQs: Plus • Glass / Stream
gscale
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This message was authored by gscale This message was authored by: gscale

Re: Cancel package

Trying to avoid that but eh ho

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cancel package

Posted by a Superuser, not a Sky employee. Find out more

@gscale 
To cancel all of your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Cancel package

When cancelling by email in the UK the Sky cancellation team will phone to confirm cancellation.

 

Sky is only cancelled after a phone call🤔

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