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Discussion topic: Cancel my sky TV and keep wifi.

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This message was authored by Ashley+Hayworth This message was authored by: Ashley+Hayworth

Cancel my sky TV and keep wifi.

Good afternoon how do I cancel my sky tv and keep my wifi. I believe my contract has been fulfilled 


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Cancel my sky TV and keep wifi.

Posted by a Superuser, not a Sky employee. Find out more

Hi @Ashley+Hayworth 
You need to contact Sky to reduce any part of your Sky TV package or cancel it completely giving the required notice of 31 days. Remember, the latest T’s and C’s for TV subscriptions explicitly state you can only cancel within a minimum discounted term if Sky agree to it. If they do allow it you’ll end up paying off the rest of the discounted term.
Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link should include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by ringing or writing in.

If you cancel correctly you should receive a confirmation email from Sky.

If you’re cancelling Sky Q totally don’t forget it’s very important that you keep you proof of posting indefinitely when you return the box(es) as Unipart are not quick at telling Sky you have sent equipment back. Return packaging will be sent out towards the end of your notice period.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Cancel my sky TV and keep wifi.

Posted by a Superuser, not a Sky employee. Find out more

Hi @Ashley+Hayworth 
You need to contact Sky to reduce any part of your Sky TV package or cancel it completely giving the required notice of 31 days. Remember, the latest T’s and C’s for TV subscriptions explicitly state you can only cancel within a minimum discounted term if Sky agree to it. If they do allow it you’ll end up paying off the rest of the discounted term.
Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link should include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by ringing or writing in.

If you cancel correctly you should receive a confirmation email from Sky.

If you’re cancelling Sky Q totally don’t forget it’s very important that you keep you proof of posting indefinitely when you return the box(es) as Unipart are not quick at telling Sky you have sent equipment back. Return packaging will be sent out towards the end of your notice period.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Dympnalogie This message was authored by: Dympnalogie

Re: Cancel my sky TV and keep wifi.

I want to cancel my sky tv pakage but keep wi fi 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cancel my sky TV and keep wifi.

Posted by a Superuser, not a Sky employee. Find out more

@Dympnalogie 
To cancel all your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. Obtain proof of posting and keep it safe and indefinitely.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Cancel my sky TV and keep wifi.

Posted by a Superuser, not a Sky employee. Find out more

@Dympnalogie wrote:

I want to cancel my sky tv pakage but keep wi fi 


I'd suggest reading the post above your post in that case where this has already been answered.

 

You can't cancel anything posting on a public forum.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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