Cancel Ad Skipping

[Rosy10]

Happy New year everyone. I telephoned Sky to notify them of my holiday dates and asked to cancel Ad Skipping. But they have taken payment. I shall need to contact then them for , hopefully, a refund ? 
anyone else had this problem? 
thank you 

Jane 

[PandJ2020]

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@Rosy10 wrote:

I telephoned Sky to notify them of my holiday dates and asked to cancel Ad Skipping. But they have taken payment.

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Not sure of the relevance of your holiday dates (as you are charged even if you are on holiday).

Also, you have to give notice to cancel subscriptions - usually 31 days and you are billed as normal during this period.  (Subsequent bills will generate the appropriate credit)

Did you receive email confirmation of the cancellation?