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Discussion topic: Can’t log in

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This message was authored by Liv2397 This message was authored by: Liv2397

Can’t log in

I recently placed an order for sky tv and broadband and trying to login to the my sky app to access my account.

 

i can log in using the email and password but it asks to submit my postcode and when I do that it says 'error occurred' and then doesn't let me log in properly 

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This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Can’t log in

Posted by a Sky employee

Hi @Liv2397 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
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