Can’t log in

[Liv2397]

I recently placed an order for sky tv and broadband and trying to login to the my sky app to access my account.

i can log in using the email and password but it asks to submit my postcode and when I do that it says 'error occurred' and then doesn't let me log in properly 

[Tom-W19]

Hi @Liv2397 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147