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Discussion topic: Can’t get threw

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Avatar for leeanne1992x
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This message was authored by: leeanne1992x

Message posted on ‎24 Jun 2026 11:56 AM

Can’t get threw

I'm trying to call sky but there telling me there closed today anyone having this issue or know why ? 

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Avatar for SKY1992bf
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This message was authored by: SKY1992bf

Message posted on ‎24 Jun 2026 12:02 PM

Re: Can’t get threw

Posted by a Superuser, not a Sky employee. Find out more

@leeanne1992x  Yours is the first report I've seen so have asked the question in a closed forum 


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Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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Avatar for JK851
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Message posted on ‎24 Jun 2026 12:10 PM

Unable to reach Sky by phone

Been trying to contact Sky within their opening times but every option goes to a message saying the team you are trying to reach are closed? Is no one working today? Been trying between 11am and 12pm but cannot reach Sky to discuss an issue. Is anyone else having this problem? 

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This message was authored by: SKY1992bf

Message posted on ‎24 Jun 2026 12:13 PM

Re: Unable to reach Sky by phone

Posted by a Superuser, not a Sky employee. Find out more

@JK851  There is currently training takings place for call centre staff so best advice I can give is to try calling again later this afternoon 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
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Avatar for SKY1992bf
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This message was authored by: SKY1992bf

Message posted on ‎24 Jun 2026 12:15 PM

Re: Can’t get threw

Posted by a Superuser, not a Sky employee. Find out more

@leeanne1992x There is currently training takings place for call centre staff so best advice I can give is to try calling again later this afternoon 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎24 Jun 2026 12:29 PM

Re: Can’t get threw

Posted by a Superuser, not a Sky employee. Find out more

We have been told the training has ended but of course everyone will now be trying to get through at the same time!


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Avatar for MrRichAllen1976
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This message was authored by: MrRichAllen1976

Message posted on ‎24 Jun 2026 06:12 PM

Re: Can’t get threw

Also, with it being so hot this week, they'll have sent some of the CS staff Home on health and safety grounds.

 

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This message was authored by: Daniel0210

Message posted on ‎24 Jun 2026 06:14 PM

Re: Can’t get threw

Posted by a Superuser, not a Sky employee. Find out more

@MrRichAllen1976 

What makes you think that? A lot of agents are based overseas, working from home already or probably based in an air conditioned facility. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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