Can't complete your order online

[fffedorov]

I have an issue with both the Sky website and app for a couple of weeks now.

Whenever I attempt to order or select an item the message "we can't complete your order online" pops up before I've even made a selection. Or worse, just an endless loading screen

I've contacted customer service twice. Both times, I was told it's a "glitch." No further assistance or solution was provided.

Following a complaint, I was directed to the FAQ section for self-help or advised to call customer service again. This feels like a roundabout way of not addressing the issue directly, especially given its persistence over several weeks.

I appreciate any guidance or experiences you could share. It's quite disheartening to face such barriers, especially when it seems like solutions are not forthcoming from the usual channels.

Thank you for your time and help!

[Mark39]

I've heard of it happening before where there's an account issue of some kind preventing completion online.

Did Sky not offer to place the order for you over the phone?

[fffedorov]

Yes, they did. But It's kind of weird I can't do anything online/myself. Was wondering how to fix the account

[caesarome]

If the order was placed online what error message do you see when logging in here to track the order:

https://www.sky.com/ordertracking