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Discussion topic: I'm a new customer but can't login to my account, my username and password is fine.

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This message was authored by Harry_1983 This message was authored by: Harry_1983

I'm a new customer but can't login to my account, my username and password is fine.

I get to the step to enter my postcode when logging in but both the app and website doesn't do anything even though I'm putting in the correct postcode?

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: I'm a new customer but can't login to my account, my username and password is fine.

Posted by a Sky employee

Hi there @Harry_1983 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks

Lisa - Sky Tech Team Expert
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