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Discussion topic: Can’t access account
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This message was authored by: Nicola260
Message posted on 11 Sep 2026 05:01 PM
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Can’t access account
Can't access account due to the two authentication being the wrong number it's been two weeks now how do I make a complaint if I can't access my account can't even see my bills
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This message was authored by: Mark39
Posted by a Superuser, not a Sky employee.
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Message posted on 11 Sep 2026 05:07 PM
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Re: Can’t access account
@Nicola260 you'll need to call to sort out the 2 step verification issue, if you can't log in.
This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 11 Sep 2026 05:09 PM
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Re: Can’t access account
You might need access to the old number so see if you can change it here:
If you can't do it here then as @Mark39 has posyed you will need to call Sky.
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If you need help please provide as much information as you can
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