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Discussion topic: Can’t access account

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This message was authored by: Nicola260

Can’t access account

Can't access account due to the two authentication being the wrong number it's been two weeks now how do I make a complaint if I can't access my account can't even see my bills

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This message was authored by: Mark39

Re: Can’t access account

Posted by a Superuser, not a Sky employee. Find out more

@Nicola260 you'll need to call to sort out the 2 step verification issue, if you can't log in.

This message was authored by: caesarome

Re: Can’t access account

Posted by a Superuser, not a Sky employee. Find out more

@Nicola260 

You might need access to the old number so see if you can change it here:

 

https://id.sky.com/mfa/manage

 

If you can't do it here then as @Mark39 has posyed you will need to call Sky.

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