Can i find a copy of Live Chat transcripts anywhere?

[azza19892]

Hi,

As title say,

The advisor on live chat signed me up for a new 2 year contract on the understanding my TV package would be kept the same.

But i have now lost Sky Sports Complete and can only view 409 in sports

Thanks in advance

[caesarome]

@azza19892 

I'm not sure you can get a copy of the chat so have you tried calling Sky about this to see what they say ?

Failing that you could register a complaint:

https://www.sky.com/help/articles/how-to-make-a-complaint

[Daniel0210]

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@azza19892 wrote:
and can only view 409 in sports

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@azza19892 

In addition to the above Sky Sports News is part of the basic (Signature) package and not part of the Sky Sports add-on. 

edit: typo

[TimmyBGood]

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@azza19892 wrote:

The advisor on live chat signed me up for a new 2 year contract on the understanding my TV package would be kept the same.

But i have now lost Sky Sports Complete 

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That tends to happen when the customer insists on no price increase, so the advisor trims the package to achieve this.