Can I return a puck that is no longer in use

[Stressindoor25]

My daughter has moved out, so have a puck no longer in use, how do I return it and stop any charges for this puck , we are still keeping 3 others

[caesarome]

@Stressindoor25 

You will have to contact Sky about this so under “Need more help” at the bottom of this page might be the number to use:

https://www.sky.com/help

Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.

Sky Assistant is also available 24 hours a day on sky.com/help with rapid responses.

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

[MarkGoldsmith]

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@Stressindoor25 wrote:
My daughter has moved out, so have a puck no longer in use, how do I return it and stop any charges for this puck , we are still keeping 3 others

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Its worth noting that if you are still using 3 other pucks, there will be no bearing on your bill as you will still need the Whole Home pack

[TimmyBGood]

@Stressindoor25 

Don't return anything: as @MarkGoldsmith indicates it won't reduce your bill, and hardware sent back that way is very likely to get lost within the Sky logistics system which would result in a penalty fee if you ever decide to leave the contract entirely.

The Whole Home subscription supplement costs the same whether it covers one or five additional pucks.