Can I make a payment plan

[Courtneypinder]

Can I make a payment plan to reinstate my services? I can't afford to pay it all at once I've been trying to get in contact but o can't as my phone is cut. I'm unsure what to do but I'm at home single parent and I need my phone.

[Daniel0210]

@Courtneypinder 
Sky don't allow payment plans on overdue live accounts.

Sky won’t reinstate services until you’ve paid what they believe is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. (If you’re in arrears for 56+ days Sky can fully terminate your subscription.)

These restrictions are automatic and we've been told agents cannot override this process even if you’re told otherwise. Any calls to Sky will only prompt you to make a payment.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant, in fact any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[caesarome]

@Courtneypinder 

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@Courtneypinder wrote:

Can I make a payment plan to reinstate my services?

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You can make a payment but until you have paid what you owe in full then your services will not be restored.

[traceyreilly]

How can l make payment plan for £1000. On old account

[traceyreilly]

Can l make payment plan

[Daniel0210]

@traceyreilly 

Please read the above replies to the exact same question.

[Mark39]

@traceyreilly what's the background to this?

[Daniel0210]

@traceyreilly 

I have found your other post on this so have moved it into the one thread.