0

Discussion topic: Can I have my sky back on

Reply
This message was authored by Liampink This message was authored by: Liampink

Can I have my sky back on

I want my sky back on
Reply

All Replies

Liampink
Topic Author
This message was authored by Liampink This message was authored by: Liampink

Re: Can I have my sky back on

I really need help getting my sky back on as I'm not in debt with you guys anymore
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Can I have my sky back on

Posted by a Superuser, not a Sky employee. Find out more

@Liampink 
Is it restricted due to a missed payment? Restrictions are applied automatically so agents can’t override the process. If your services have already been restricted any calls made to Sky will only prompt you to pay.

Sky won’t reinstate services until you’ve paid what is owed and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Its worth mentioning that you can’t cancel whilst restricted. Once you’ve done the above you’ll be able to call Sky if you still need to speak to an agent.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: Can I have my sky back on

Posted by a Superuser, not a Sky employee. Find out more

@Liampink wrote:
I really need help getting my sky back on as I'm not in debt with you guys anymore

We are customers here @Liampink so if you have just paid an oustanding bill you do need to setup your monthly payment method again and then wait until the banks clear the payment.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Mark39 This message was authored by: Mark39

Re: Can I have my sky back on

Posted by a Superuser, not a Sky employee. Find out more

@Liampink how long had your bill been outstanding?

Liampink
Topic Author
This message was authored by Liampink This message was authored by: Liampink

Re: Can I have my sky back on

For a few years now and I have just paid it off 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Can I have my sky back on

Posted by a Superuser, not a Sky employee. Find out more

@Liampink wrote:

For a few years now and I have just paid it off 


In that case the line from my previous post applies… 


It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Liampink
Topic Author
This message was authored by Liampink This message was authored by: Liampink

Re: Can I have my sky back on

But how do I get it back on even tho I'm not in debt anymore 

This message was authored by caesarome This message was authored by: caesarome

Re: Can I have my sky back on

Posted by a Superuser, not a Sky employee. Find out more

If you haven't paid a Sky bill for a few years then you might not be able to, have you tried calling Sky about this ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Can I have my sky back on

Posted by a Superuser, not a Sky employee. Find out more

@Liampink 

You need to speak to Sky but if you've been in arrears for years they will possibly decline believing you are a poor payment risk. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Can I have my sky back on

Posted by a Superuser, not a Sky employee. Find out more

@Liampink wrote:

But how do I get it back on even tho I'm not in debt anymore 


@Liampink you would need to call sky and ask about the possibility of them allowing you to rejoin but they are likely to see it has too greater risk because of your poor payment history and refuse


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion