Broadband

[Lisaceltic18888]

Hi am currently in Thailand and my bill was over due I paid £52 yestarday but I need to keep my broadband on as my son needs it for his exams what do I do to keep my services on 

[Daniel0210]

@Lisaceltic18888 

Pay the bill in full. 

This is the billing process that applies to all customers…

🔴 If you usually pay by Direct Debit and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (warning: any manual payment made in this period will usually only go as a credit towards the following months bill leaving this months unpaid).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🔴 If you usually pay by Continuous Card and the full payment fails on the normal payment date Sky will send a text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it (even if you’re told otherwise on the phone). Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

These links may also provide some useful advice …

🔹 https://www.sky.com/help/articles/cost-of-living-support

🔹 https://www.sky.com/help/articles/support-with-financial-difficulty

🔹 https://www.sky.com/help/articles/missed-payments-sky-glass

[caesarome]

@Lisaceltic18888 

Sky should be able to take the payment automatically from you via either a direct debit or a credit or debit card so do you have either of these setup on your account ?

Was £52 the bill total so does it now show that this bill has been paid in full and that nothing more is owed against it ?