Broadband

[caesarome]

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@Lynnpd wrote:

I have submitted all my payments,

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You haven't as you have not posted your 24 April bill so can you see that here instead of using the app:

https://www.sky.com/bill/tv-broadband-talk

[Daniel0210]

@Lynnpd 

You seem reluctant to post an image showing the all important April bill. How do you normally pay? 

[Lynnpd]

This  is my April bill 

[caesarome]

That isn't an image from a Sky bill as that looks like it is from your banking app so yet again, feel free to post the April bill from your Sky account.

[Lynnpd]

I pay by card each month that's why I am on the chat it is showing that I have not paid April bill but it is showing on my bank as paid, this is my query 

[caesarome]

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@Lynnpd wrote:

but it is showing on my bank as paid, this is my query 

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And your Sky account says it is not paid so feel free to post this image from your Sky bill.

[Daniel0210]

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@Lynnpd wrote:

I pay by card each month

If you usually pay by Continuous Card and the full payment fails on the normal payment date Sky will send a text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment. Restrictions are then an automated process. 

that's why I am on the chat it is showing that I have not paid April bill but it is showing on my bank as paid, this is my query 

You do realise this is a customer ▶️ customer discussion forum where we try to help other customers. You aren't in  a chat with Sky by posting on here.

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