Broadband

[Water20]

Am not using sky for Internet anymore, it is all sent back. Why am I still bring charged each month for broadband that I am not using anymore. 

[daveNOS]

@Water20 When did you cancel your Sky broadband and did you get confirmation of the cancellation?

[Mark39]

@Water20 sending ypur broadband equipment back doesn't cancel your service. Until you contact Sky to cancel, you'll continue to be charged.

[Daniel0210]

@Water20 

This is how you should cancel Broadband. To cancel Sky Broadband and Sky Talk totally, or if you’re moving to Virgin Media you'll have to contact Sky and give the required notice of 14 days, but if you are still in the initial 18 months deal Sky could impose cancellation charges. This link may help https://www.sky.com/help/articles/cancel-sky-broadband
If you are changing to another provider who also uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf. 

[Water20]

Cancelled the broadband when I was on the phone. 

[Daniel0210]

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@daveNOS wrote:

@Water20 When did you cancel your Sky broadband and did you get confirmation of the cancellation?

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@Water20 

You need to clarify the above questions. 

[daveNOS]

@Water20 You've had 2 chats with the forum staff in the last couple of weeks so why didn't you ask them during those chats?