Broadband speed compensation

[tommydrift]

Since November 2024 i have had poor broadband speed i have had a number of engineers out to my property and still could not fix. Two weeks ago they finally sorted it i am now asking for compensation how long does this take?

[Mark39 · Accepted solution]

It depends on the scheme you might be claiming under. See:

Sky Speed Guarantee: https://www.sky.com/help/articles/auto-compensation

Wifi Speed Guarsntee; https://www.sky.com/help/articles/wifi-guarantee

Wall to Wall WiFi Guarantee: https://www.sky.com/help/articles/wall-to-wall-wifi-guarantee

Enhanced Wall ro Wall WiFi Guarantee: https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee