Broadband late payment

[Chrisod86]

Hi all, I just seen my broadband payment was due on the 28th February which I forgot about as I got 5months free when took it on, and won't be able to pay it till tomorrow does anyone know if its 10days form the 28th if not paid they will restrict your broadband 

Cheers 

[SKY1992bf]

@Chrisod86 If you have a continuous payment method setup (direct debit or card) and first attempt fails Sky will automatically retry 10 calendar days later (so don't make a manual payment unless Sky requests you too) if that second attempt fails an automatic process of restrictions will kick in (which we've been told can't be overriden by sky cs agents) starting with tv followed a few days later by broadband if sky is your isp

if restrictions are imposed they won't be lifted until the outstanding payment is paid in full and a new continuous payment method is setup

Note: if you don’t have a continuous payment setup the 10 day grace period does not apply and therefore unless full payment due is showing as credit on your account by payment due date restrictions will be applied almost instantly

also note sky don’t do payment plans or promises to pay on active accounts I’m afraid

[Chrisod86]

Yeah I haven't got a payment plan set up I'm just paying it manually, which I will be first thing tomorrow morning, as forgot all about it, 

[SKY1992bf]

@Chrisod86  If you don't have a continuous payment method setup then there is no grace period and restriction's could be applied at any given moment 

note if restrictions are imposed then as well as paying you will have to setup a continuous payment method before restrictions are lifted 

[Daniel0210]

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@SKY1992bf wrote:

@Chrisod86 If you have a continuous payment method setup (direct debit or card) and first attempt fails Sky will automatically retry 10 calendar days later (so don't make a manual payment unless Sky requests you too) if that second attempt fails an automatic process of restrictions will kick in

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My understanding (someone may be able to confirm one way or another) is that if you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and only 1 attempt is made for a card payment.