Broadband bill

[Rebecca264]

It says payment hasn't been received on my broadband bill but it's been taken twice and I'm in £40 credit? So how can that be? I'd also like a the £40 credit refunding back to my bank account.

[PandJ2020]

If you made a manual payment whilst the automatic collection was in progress then that can happen.  (The automatic one can take a day or two to register - especially over the weekend)

[Daniel0210]

@Rebecca264 
If you are new to the forum or this is your first post then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

Sounds like you made an unnecessary manual payment then Sky correctly took the payment they were expecting from your direct debit or continuous card payment. Is that what's happened?