Broadband account and billing.

[ken390]

I recently ordered sky superfast broadband and phone and everything went fine, however, my bills only show the phone and no broadband, the broadband is active and working and got messages to confirm that but on my sky it says my hub delivered but still awaiting activation and when checking my service its says that the broadband is not with sky.A few weeks ago I managed to contact customer service and after speaking to 3 different departments they could not answer my question.  I do not want to run up a big bill but am going to get broadband for free as future bills do not mention anything about broadband.  Tried phoning again this morning to the many different numbers but no success.  Should I just leave it and put the money aside for the broadband as surely they must realise I am not maying for it,

[caesarome]

@ken390 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @ken390 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.