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Discussion topic: Need to speak to someone in regards to my bill

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This message was authored by: Panda1

Need to speak to someone in regards to my bill

I'm thinking of canceling my sky as it's getting very expensive.could somebody contact me in person please assp

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This message was authored by: Daniel0210

Re: Need to speak to someone in regards to my bill

Posted by a Superuser, not a Sky employee. Find out more

@Panda1 
If you’re not already aware the Sky Community is a customer led discussion forum where Sky customers are available to help other customers and you aren’t contacting Sky Customer Services. No one will contact you. You'll need to have to initiate contact. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by: caesarome

Re: Need to speak to someone in regards to my bill

Posted by a Superuser, not a Sky employee. Find out more

@Panda1 

Nobody will contact you due to your posting on here as we are customers who help each so you will need to call them yourself.

 

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home


Try saying nothing when spoken to by the bot.

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This message was authored by: Laura33

Re: Need to speak to someone in regards to my bill

Sky keep increasing their prices I only have broadband and it's gone from £33 to £46 in 6 months!!!

This message was authored by: caesarome

Re: Need to speak to someone in regards to my bill

Posted by a Superuser, not a Sky employee. Find out more

@Laura33 

There was April's price rise as per the letter or email you were sent and perhaps a discount is ending or has ended ?

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This message was authored by: Laura33

Re: Need to speak to someone in regards to my bill

It’s just going up and up it's like £46 a month for just Broadband and it's supposed be superfibre it does not reach out of my lounge? Sky has gone right down!!! I can't call and get in contact with anyone to talk? Who ever took over this company has ruined it.  It used to be the best! 

This message was authored by: Laura33

Re: Need to speak to someone in regards to my bill

It was £33 then. £39 then £43 now £46 what are they playing at? I used to be able to phone up and sort anything out now none of the numbers work??? They don't recognise my mobile and the line goes dead.   We used to phone up and have a really good team to talk to does anyone know how to phone sky?  

This message was authored by: caesarome

Re: Need to speak to someone in regards to my bill

Posted by a Superuser, not a Sky employee. Find out more

The numbers do work it is just that when spoken to by the bot the tip is to say nothing and remain on the line.

 

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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