Broadband Credit Refund

[gorzilla]

I switched to EE on the 22nd September and I now have a credit in my broadband account (pretty much the amount they charged me 5 days ago 🙄). How can I get this money refunded?

[caesarome]

@gorzilla 

Is what will have been your next billing date 1st November as it can be refunded on that date if it is so feel free to post back on here then we can escalate your post to Sky's messaging team for help with this.

[gorzilla]

My last bill was 27th September - now showing my credit available for the next bill 27th October.

[caesarome]

@gorzilla 

If you post back on 27th October we can get you that help to get the credit refunded.