Broadband Cancellation

[Circhenn]

I recently cancelled my Sky broadband for which I had to pay an early cancellation fee which I have now paid.  I am trying to get part of the fee refunded from my new provider but they need a final account from Sky showing my name and address, the amount due and the date of the termination.  I have had a paperless service from Sky for several years and I know the fee due as they have emailed details to me.  I cannot however seem to get Sky to give me a final acount with the details I need despite several phone calls and emails.  I have tried giving pdf copies of  emails I have received from Sky but they are still asking for this 'final bill'.  How do I get Sky to provide this?

[Me134 · Accepted solution]

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@Circhenn wrote:

I recently cancelled my Sky broadband for which I had to pay an early cancellation fee which I have now paid.  I am trying to get part of the fee refunded from my new provider but they need a final account from Sky showing my name and address, the amount due and the date of the termination.  I have had a paperless service from Sky for several years and I know the fee due as they have emailed details to me.  I cannot however seem to get Sky to give me a final acount with the details I need despite several phone calls and emails.  I have tried giving pdf copies of  emails I have received from Sky but they are still asking for this 'final bill'.  How do I get Sky to provide this?

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It's downloadable as a pdf from your Sky account. Look in the bills section.

[caesarome]

@Circhenn 

Ic u you oh are using a mobile make sure you access this link via the desktop mode as that is where the download bill option can be found:

https://www.sky.com/bill/tv-broadband-talk

[Circhenn]

Thank you for your help 👍

[Ann1818]

I don't  have sky  broadband  I was speaking to  your  colleague yesterday  morning  i was getting  the broadband  sent  out on  the 15th of October but  I have  to cancel  the sky  broadband  as if I leave  virgin  they will charge me nearly  500 pounds  and I can't  afford  to  lose  500 pounds  sorry .I will stay with virgin broadband  for the time  being   until  my contract  comes  to the end 

[Mark39]

@Ann1818 you'll need to call Sky to cancel your order.