@Sean2303
It appears you made an unnecessary manual payment. This will possibly have gone as a credit towards your February payment.
The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once Sky have processed the 'planned payment' that Sky are expecting a credit should appear on your Sky account for the amount you have overpaid.
This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.
If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days.
Either call, use Sky Assistant or perhaps use social media to initially make contact.
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Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
