@Darren631
What do your future bills show ?
Before contacting the ombudsman you have to get a deadlock letter from Sky so have you put in an official complaint because if you did then you need to ask for this:
https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/
__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
