Bills and payments

[Lwaits]

Hi basically when we joined sky over the phone we were told we would only be paying one set payment as we're with bt and it was cheaper to switch yet we seem to paying more than what we did with bt and also how do I go about putting an extention on payment due to work messing up wages and other things being paid and that too?

[SKY1992bf]

@Lwaits  Sky won't allow payment extensions on subscription services so the following applies 

If you have a continuous payment method setup (direct debit or card) and first attempt fails Sky will automatically retry 10 calendar days later (so don't make a manual payment unless Sky requests you too) if that second attempt fails an automatic process of restrictions will kick in (which we've been told can't be overriden by sky cs agents) starting with tv followed a few days later by broadband if sky is your isp

if restrictions are imposed they won't be lifted until the outstanding payment is paid in full and a new continuous payment method is setup

Note: if you don’t have a continuous payment setup the 10 day grace period does not apply and therefore unless full payment due is showing as credit on your account by payment due date restrictions will be applied almost instantly

also note sky don’t do payment plans or promises to pay on active accounts I’m afraid

[caesarome]

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@Lwaits wrote:

Hi basically when we joined sky over the phone we were told we would only be paying one set payment as we're with bt and it was cheaper to switch yet we seem to paying more than what we did with bt 

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If you are a new customer then your first few bills will be higher due to the fact they cover a longer period than the usual 4 weeks as you can read about here:

https://www.sky.com/help/articles/understanding-my-bills