Billing

[Pro-Mo]

Sky trief to take payment for my monthly bill when I hadn't enough money in my account and I got a email from sky saying I needed to pay my bill  as they'd tried several times to take it on direct debit so I made payment of my bill but then the direct debit came out as well so I've paid twice for one month, can this be refunded or taken off next months bill please

[GD1]

@Pro-Mo  If you have a Direct debit setup Sky will always try on the due date, if that fails they try agaion 10 days later, they don'r normally ask for payment unless the 2nd DD fails.

Was the email telling you to pay or advising the DD has failed?

If there is now a credit showing you can leave it on the account towards the next months bill.

[Pro-Mo]

Hello,

it was an email from sky advising that the payment had failed please see below:

Make sure you don't lose your Sky services

Hello Kate,

We’ve been unable to collect payment for your latest bill using the payment details you’ve given us. This means your Sky account has an outstanding balance of £63.49.

Here are some options to make sure your balance is paid

•

Simply check the card details on your account are still up to date and there are enough funds available to cover the outstanding amount. We'll automatically keep trying to collect payment from your card over the next week.

•

If the card details on your account aren't right, set up new payment details and pay your outstanding balance using a different card. You can either:

-

Sign into the My Sky App

-

Go to sky.com/bill

-

Press Home on your Sky Q remote

Just be aware, unless you've updated your payment method, making a one-off payment today won’t stop the automatic collection from the card details on your account.

You must make sure your balance is paid to keep your Sky services active, and to avoid an additional fee of £10.00 being applied to your account.

Should you need any help with staying on top of your bills, please see our options on how to manage your bills and payments. 

Thanks,

Your Sky Team

so I logged onto my sky account on your website and made the payment then the direct debit came out as well so I have paid £63.49 twice. 

[caesarome]

@Pro-Mo 

The email says they tried to take it once as I can't see any mention that thet tried to take it several times as per your earlier post but they did say this:

---

@Pro-Mo wrote:

Simply check the card details on your account are still up to date and there are enough funds available to cover the outstanding amount. We'll automatically keep trying to collect payment from your card over the next week.

•

Just be aware, unless you've updated your payment method, making a one-off payment today won’t stop the automatic collection from the card details on your account.

---

It does state that they will try to take the payment again and that making a one off payment that you did will not stop this.

Do you now see a £63.49 credit on your account because if you do then you have two choices:

You can either leave it and the credit will be used to pay your next bill/

It can be refunded to you and we can arrange some help for you via here if you want but only if you see the credit on your account.