Billing

[Jadeswift23]

Paid my bill on Monday and yet today they've took it again? Does anyone know why?thank you 

[Daniel0210]

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@Jadeswift23 wrote:

Does anyone know why?thank you 

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@Jadeswift23 

Yes. You've made an unnecessary manual payment too close to your continuous payment method.

If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.

[Jadeswift23]

It was down as a late payment so that's why I paid on Monday when I was paid will  this stop my service at it's still in my bank as a transaction 

kind regards 

jade 

[Daniel0210]

@Jadeswift23 

Sounds like your payment date fell on a weekend where payments are never processed as the banks are close so in that scenario it is taken a couple of days later. As stated manual payments are not necessary.