Discussion topic: Billing

This message was authored by: Leanne19802 · ‎08 May 2024

I was rang by a sky customer service worker and told i would recieve sky cinema free for 1 month. To my surprise i looked at my bill and have been charged for it. Is there anything i can do

This message was authored by: Daniel0210 · ‎08 May 2024

@Leanne19802

If it was free for one month you needed to cancel almost immediately to prevent being charged for the next month (in other words giving your 31 days notice).

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: PandJ2020 · ‎08 May 2024

Any 'free' deal will turn into a paid subscription unless you cancel it. (You have to give 31 days notice too - so for a 'free' month you have to cancel it on the same day you received it)

I am just another Sky customer and my views are my own

This message was authored by: caesarome · ‎08 May 2024

As we pay in advance the bill you are seeing should be for next month when you will start paying for it.

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Discussion topic: Billing

Billing

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