Billing

[Ella621]

Hi I've recently tried buying a phone of you and it got cancelled and then was told I would receive a refund but it's gone into my sky account I'm just wondering can I have it into my bank account as I will never use sky again please 

[Daniel0210]

@Ella621 
If you are new to the forum then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

Which Sky account has it gone in as a credit? Do you mean the new account for the mobile you'd ordered?

It’s possible you may have failed one of the credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer so you’d need to contact Sky to chase it up.